How do you ship?
Our shipping is very simple and trusted as we ship through DHL/FedEx/UPS or internationally known carrier which provides delivery within 4-6 business days.
How long will it take to receive my order?
In case of International deliveries your order will take approximately 10-12 business days to reach you and in case of domestic shipping i.e shipping within India it will take approximately 5-7 business days depending upon the availability of the product in our warehouse. Please make a note that in case of customized order, the merchandize generally gets ready between 2 to 3 weeks before it reaches to us. We make every effort to process your order as quickly as possible. We usually require 5 working days to process your order. However if the item ordered is under production it may take longer to process the order. In such cases we will keep you posted through email.
Do you offer expedited shipping?
No. At this point we are unable to offer overnight or expedited delivery service. The only delivery service level which we provide for International shipping is DHL/FedEx/UPS or internationally known carrier which provides delivery within 4-6 business days. For shipping within India we use a number of different shipping companies which provide delivery within 3-5 working days.
How is my order shipped?
All WORLDOFEXPORTS.COM orders are shipped door to door, via DHL/FedEx/UPS or internationally known carrier, and via a number of shipping companies within India from our warehouse in Ahmedabad, India to your provided shipping address.
Do you ship backorders?
Yes, we do.
Will everything ship together?
No, if there is a back order for the same shipper, we will send all goods in a single shipment.
Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Can my order ship to a Post Office Box?
No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.
What are the shipping costs?
Real time shipping cost will reflect automatically while you will enter your address and zip code at the time of checkout.
Will I be charged for customs charges in case of international shipping?
All of WORLDOFEXPORTS.COM orders are shipped internationally from our warehouse in Ahmedabad, India to your provided shipping address via DHL/FedEx/UPS or internationally known carrier. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with carrier to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from a carrier for import duties and taxes, you will have to pay that amount to a carrier directly at the time of delivery.
Will I be charged if I refuse my order?
Please note a $25 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. For international deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.
Please note a $15 fee (per package) will be assessed for all shipments that are re-routed or returned to WORLDOFEXPORTS.COM by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.
How do I track my order?
You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account
Can I change my shipping address after placing my order?
If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us at firstname.lastname@example.org with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. In that case you may contact the carrier for address change directly providing your details. In that case you will be charged for the services by the carrier. It will depend on a carrier. WORLDOFEXPORTS.COM will have no role to play in it. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or visa versa since the pricing for India and international deliveries is different from each other.
Why was my package undeliverable?
In case of International and domestic shipping the shipping company will attempt delivery 3 (three) times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.
Here are some reasons why your package may be determined undeliverable by DHL/FedEx/UPS or internationally known carrier:
WORLDOFEXPORTS.COM does not take responsibility if the delivery address provided by you is incorrect or out-dated. If a package is returned to us because the address is incorrect or out-dated we will consider the order status as closed, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
If you supply a Post Office Box for your shipping address the carrier is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or out-dated we will consider the order status as closed, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.
Failed Delivery Attempts:
In case of International and domestic deliveries the shipping company will make three attempts to deliver your package. In case of International deliveries for orders over $400 a carrier generally requires a signature. For orders less than $400 it is the discretion of carrier’s driver if a signature is required. If any duties or taxes are due, then the shipping company will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made 3 (three) delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company's customer service at their local number and quote your tracking number to trace your package. If the situation happens, we strongly recommend you to contact the carrier as soon as possible and make necessary arrangements for pick up the parcel before it returns to us in India.
Refused by Recipient:
If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error or by whatsoever reason, then the package will be returned to us or will be destroyed by the carrier within the country depending upon the circumstances and considering the import shipping cost. Please make sure of informing your gift recipient that they should expect a package, by this way you will help us ensure that they receive your gift.